Desk is a real estate transaction tool provided by Pellego, Inc., a Washington state C-Corporation. These Terms of Service govern your use of Desk’s web and mobile applications.
Desk scans user emails, extracts transaction information from emails and PDFs, manages document completion, and coordinates electronic signatures via SignWell. Desk provides transaction-specific guidance and general real estate transaction knowledge.
Desk may occasionally provide incorrect or outdated information. Users must independently verify all transaction details, especially critical dates such as contract deadlines. Each user and brokerage agrees to defend, indemnify, and hold harmless Pellego, Inc., its affiliates, officers, directors, employees, and agents from and against all claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the user’s or brokerage’s use of Desk; (b) any content submitted to Desk; or (c) any violation of these Terms or applicable law.
4.1 Account Registration & Authentication
Users must either (i) create an account with a valid email address and secure password or (ii) authenticate via approved single‑sign‑on providers—Apple, Google, or Microsoft (collectively, “SSO Providers”). Users are solely responsible for maintaining the confidentiality of their passwords, authentication tokens, and any other credentials. Sharing or transferring login access is prohibited. Users must promptly notify Desk of any suspected or actual unauthorized use of their account or security breach.
4.2 Verification of Information
Real estate agents must confirm all critical information with their supervising real estate broker, particularly when dealing with sensitive or complex issues. Responsibility for verification and accuracy rests entirely with the agent and their brokerage.
Brokerages maintain ownership of all agent data provided or generated through Desk, and Desk does not claim any ownership rights over user‑generated content. Pellego, Inc. retains an unlimited, worldwide, royalty‑free license to use brokerage‑provided data solely for the purpose of operating, maintaining, and improving the Service. Users are granted a limited, non‑exclusive, revocable license to access and use Desk in accordance with these Terms. Desk may aggregate non‑identifiable transaction information across users to improve system capabilities without disclosing sensitive competitive information.
Brokerages pay fees via Stripe, including any overage charges. Brokerages control subscription management—including cancellations, agent opt‑outs, and in‑app account deletion—through the Desk web dashboard or mobile settings. If an agent requests permanent deletion of their account, the brokerage must action the request within the Desk interface, which will (a) cancel future billing for that seat and (b) trigger deletion of the user’s authentication credentials and personal profile data within thirty (30) days, except where retention is required by law or as part of brokerage transaction records. Desk subscriptions and associated payments are non‑refundable unless otherwise specified.
Desk utilizes services including NWMLS data, First American public records synthesized by Lotside, and e-signing through SignWell. Users must comply with terms of these third-party providers.
Desk reserves the right to use agent and brokerage names, logos, and branding materials for promotional and marketing purposes.
These terms may be updated periodically. Notice of changes will be provided via email to brokerage-level customers and published online.
These Terms are governed by and interpreted according to the laws of the State of Washington, without regard to conflict‑of‑law rules.
Binding Arbitration. Except for claims that may be brought in small‑claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by final, binding, and confidential arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration will take place in King County, Washington, before a single arbitrator, and the language of the arbitration will be English. Judgment on the award rendered by the arbitrator may be entered and enforced in any court of competent jurisdiction.
Waiver of Class & Representative Actions. YOU AND PELLEGO, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief (including injunctive relief) only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.
Opt‑Out Right. If you do not wish to be bound by the arbitration and class‑action waiver provisions in this Section 10, you must notify Pellego, Inc. in writing at team@desk.us within thirty (30) days of first
For inquiries or questions regarding these terms, please contact team@desk.us.
Desk, operated by Pellego, Inc., is committed to protecting the privacy of users and their clients.
Desk does not knowingly collect information from children under 13 and will delete such data if discovered.
Client and agent information is shared exclusively with the agent’s affiliated real estate brokerage. Desk aggregates anonymous data across users to enhance system capabilities, without revealing sensitive individual transaction details.
Desk stores user and client information in SOC 2 Type II–certified cloud infrastructure. All data are encrypted in transit (TLS 1.2+) and encrypted at rest (AES‑256). Data may be retained indefinitely after a transaction closes, unless deletion is requested (see § 6), or retention is required by law.
We employ strict access controls, annual penetration testing, continuous monitoring, and least‑privilege principles. Despite these safeguards, no system is 100 % secure.
Data‑Breach Notification. If we discover a security incident that compromises personal data, we will (a) investigate and contain the breach, and (b) notify affected brokerage administrators and users by email—plus any regulators as required—within seventy‑two (72) hours of confirmation, providing details of the scope, affected data, and recommended protective steps.
Desk integrates data from NWMLS, First American, and processes electronic signatures through SignWell. Financial transactions, including monthly payments and overages, are managed via Stripe. Desk does not sell or rent identifiable personal data to third parties.
Brokerages manage user access and data‑retention decisions. Within the Desk web and mobile apps, users may request in‑app account deletion; the designated brokerage administrator can action the request, after which Desk will permanently delete personal profile data and authentication tokens within thirty (30) days, except where retention is required to meet legal, regulatory, or contractual obligations (e.g., statutory transaction‑record keeping). Users may also request deletion via email to [support email].Users can opt out of marketing communications at any time using the unsubscribe link provided in our emails or by contacting Desk support.
Desk may update this privacy policy periodically. Changes will be notified via email to brokerage-level users and published on the Desk website.
Desk may use agent or brokerage names, brands, and logos for promotional or marketing purposes. All marketing emails include a clearly visible unsubscribe link that allows recipients to opt out instantly, in compliance with the CAN‑SPAM Act. Users may also opt out of marketing communications at any time by contacting Desk support.
This policy is governed by the laws of Washington State.
For questions regarding this privacy policy, please contact team@desk.us.